Refund Policy

Last Updated: January 2025

At Canyon Hats, we take great pride in the quality and craftsmanship of our handmade hats. Each piece is meticulously crafted to ensure the highest standards. Due to the custom nature of our products, all sales are final. However, we understand that unexpected issues may arise, and we are committed to ensuring customer satisfaction.

No Refunds & Final Sale Policy

All purchases are final sale and non-refundable.
As each hat is handcrafted to order, we do not offer refunds for change of mind, incorrect sizing, or personal preference.

Damaged or Defective Items

If you receive a product that is defective or damaged due to a manufacturing issue, please contact us within 7 days of receiving your order with the following:

Your order number
A detailed description of the issue
Clear photos of the defect or damage

We will assess the case and, if eligible, provide a replacement or offer store credit at our discretion.

Exchanges

Since our hats are made to order, we do not offer direct exchanges.
If you are unsure about sizing or fit, please reach out before purchasing, and we will be happy to assist you.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is correct before placing your order.
If your package is lost in transit, please contact the shipping carrier directly for resolution.

Cancellations

Once an order has been placed, it cannot be canceled as production begins shortly after purchase.

If you have any questions or concerns regarding our refund policy, please contact us.

By placing an order with Canyon Hats, you acknowledge and agree to the terms of this Refund Policy.