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CANYON HAT

Privacy Policy

2. INFORMATION WE COLLECT

We collect different types of personal information depending on how you engage with us:

A. Information You Provide Directly

  • Identity & Contact Information: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Credit/debit card details (processed securely via third-party payment processors).

  • Account Data: Username, password, purchase history, and preferences when you create an account.

  • Customer Support Data: Any information you provide when contacting us for assistance.

B. Information Collected Automatically

  • Technical & Usage Data: IP address, browser type, device information, operating system, and website interactions (collected via cookies and analytics tools).

  • Marketing & Advertising Data: Preferences, engagement with promotional emails, and interactions with online ads.

C. Information from Third Parties
We may receive additional personal data from payment processors, shipping carriers, and marketing partners to complete transactions or enhance our customer experience.

3. WHY WE COLLECT YOUR INFORMATION

Canyon Hat collects and processes personal data for the following purposes:

  • To process transactions: Manage payments, fulfill orders, and coordinate shipping.

  • To provide customer support: Address inquiries, returns, and service requests.

  • To personalize the shopping experience: Recommend products and customize content.

  • For marketing & promotions: Send exclusive offers and brand updates (with consent).

  • To analyze and improve our website: Optimize performance, detect security threats, and enhance functionality.

  • For legal and compliance purposes: Prevent fraud, enforce our Terms & Conditions, and meet regulatory obligations.
     

4. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Payment processors, shipping companies, and IT service providers to fulfill your orders.

  • Marketing & Advertising Partners: To deliver targeted promotions (if you have opted in).

  • Legal & Compliance Authorities: When required by law, fraud prevention, or to protect Canyon Hat’s rights.

All third-party partners are contractually obligated to protect your data and use it only for authorized purposes.

5. YOUR RIGHTS & CHOICES

As a Canadian resident, you have rights under PIPEDA, including:

  • Access & Correction: Request access to or correction of your personal data.

  • Data Portability: Obtain a copy of your data in a structured format.

  • Withdrawal of Consent: Opt-out of marketing communications at any time.

  • Deletion Requests: Request deletion of your personal information, subject to legal retention obligations.

To exercise your rights, contact us. We may require identity verification before processing requests.

6. DATA SECURITY & RETENTION

We implement strict security measures, including encryption, firewalls, and secure servers, to protect your data. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. COOKIES & TRACKING TECHNOLOGIES

Canyon Hat uses cookies and similar technologies to:

  • Improve website functionality and user experience.

  • Analyze visitor interactions and enhance marketing efforts.

  • Offer personalized product recommendations.

You can manage cookie preferences through your browser settings.

8. MINORS’ PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us to request its removal.

9. CHANGES TO THIS PRIVACY POLICY

Canyon Hat reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via our website. We encourage you to review this page periodically.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 


 

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